Ordering
Orders may be placed through the Creative Displays, Inc. website, by catalog, by mail, by telephone, by email, through a quotation, through a sales order, through an invoice, or through another order process accepted by Creative Displays, Inc.
Creative Displays, Inc. may accept, reject, cancel, or condition any order in its discretion, including orders involving unavailable products, pricing errors, product errors, suspected fraud, credit issues, past due balances, shipping restrictions, or other issues.
An order is not accepted by Creative Displays, Inc. until Creative Displays, Inc. confirms acceptance, issues a sales order, issues an invoice, processes payment, begins procurement, begins production, or ships the product, as applicable.
Shipping
Creative Displays, Inc. ships merchandise to locations within the United States and United States territories, including Alaska, Hawaii, Puerto Rico, Guam, and the United States Virgin Islands. Creative Displays, Inc. also ships merchandise to Canada and Mexico, but not to other international locations unless expressly agreed in writing.
Unless otherwise agreed in a writing signed by Creative Displays, Inc., risk of loss and title for merchandise pass to customer when the merchandise is delivered to the shipping carrier.
Customer must notify Creative Displays, Inc. before shipping if customer wishes to obtain insurance for an order. Insurance may result in additional charges.
Most in stock orders will ship within twenty-four to forty-eight hours, Monday through Friday only, provided the item is in stock and the order is accepted. Expedited orders, including overnight and two-day air, will be expedited and will generally be shipped within twenty-four hours of placing the order when the item is in stock and the order is accepted.
Orders are not processed or shipped on Saturday, Sunday, holidays, or during inclement weather. Creative Displays, Inc. does not ship to post office box addresses.
Creative Displays, Inc. may provide an estimate of shipping charges based on weight, box dimensions, shipping location, and shipping method. Actual shipping charges may apply and are subject to change without notice.
Some products may be eligible for free shipping. Free shipping will be sent by FedEx Ground, USPS, or another carrier selected by Creative Displays, Inc. within the continental United States. Alaska, Hawaii, United States territories, Canada, Mexico, and international orders are excluded from free shipping unless expressly stated in writing by Creative Displays, Inc.
Shipping dates, delivery dates, transit times, and arrival dates are estimates only and are not guaranteed. Creative Displays, Inc. is not responsible for carrier delays, freight delays, weather delays, missed deliveries, returned shipments, customs delays, port delays, labor delays, or other events outside its reasonable control.
If delivery is attempted and customer is not available to accept delivery, the carrier may make additional attempts or may return the shipment. Customer is responsible for any resulting return freight, redelivery fees, storage fees, handling fees, carrier fees, or other charges.
Freight, Damage, and Shortage Claims
Customer is responsible for inspecting all shipments at delivery.
Visible damage, missing cartons, missing pieces, crushed packaging, torn packaging, or other visible shipping issues must be noted on the delivery receipt, bill of lading, receiving ticket, or carrier document before signing for the shipment.
Customer must take photographs of damaged packaging and damaged products as received. Proper documentation should include photographs of the shipment before unpacking when damage is visible.
Creative Displays, Inc. assumes no responsibility for freight issues or disputes with carriers once products are delivered to the carrier, unless otherwise agreed in writing by Creative Displays, Inc.
All claims for merchandise delayed, lost, or damaged in transit are the responsibility of customer as consignee, unless otherwise agreed in writing by Creative Displays, Inc.
Customer must notify Creative Displays, Inc. of visible damage, concealed damage, missing cartons, missing pieces, or shipment shortages within five business days after delivery. Failure to provide timely notice and proper documentation may result in denial of the claim.
Returns
Some products may be eligible for return within thirty days after delivery, subject to written approval by Creative Displays, Inc.
Customer must contact Creative Displays, Inc. to determine whether an item is eligible for return. No return is accepted without prior approval by Creative Displays, Inc.
If eligible for return, the item must be unused, in the same condition received, and in the original packaging.
Creative Displays, Inc. reserves the right to charge a restocking fee of twenty-five percent for returns. Creative Displays, Inc. may choose to waive the restocking fee if an additional order is placed.
Custom, made to order, special order, seasonal, modified, imported, production, nonstock, discontinued, clearance, or final sale products are not eligible for return, refund, or exchange unless expressly approved in writing by Creative Displays, Inc.
Customer is responsible for paying all shipping costs for returns. Shipping costs are nonrefundable.
Once Creative Displays, Inc. receives a returned item, Creative Displays, Inc. will inspect the item. If the return is approved, Creative Displays, Inc. may issue a credit or refund in the same manner as payment was received, or by another method selected by Creative Displays, Inc.
If a product is defective, customer must notify Creative Displays, Inc. within thirty days after delivery. Any approved defective product claim is subject to the Limitation on Liability, Warranty Disclaimer, Manufacturer Warranties, and Claims Period sections of these Terms and Conditions.
No returns are accepted after December 1 of the calendar year in which the order was placed.