ORDERING, SHIPPING, AND RETURNS
Ordering may be done by you through the Website, through a Catalog by mail, through a Catalog over the phone, or directly over the phone. Contact us for assistance.
Creative Displays, Inc. ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Creative Displays, Inc. ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier. You must notify Creative Displays, Inc. prior to shipping if you wish to obtain insurance for your order.
Most orders will ship within 24-48 hours (M-F only) provided the item is in stock. Expedited orders (overnight, 2-day air) will be expedited and will be shipped within 24 hours of placing your order, usually on the same day the order is placed. Orders are not processed or shipped on Saturday or Sunday or during inclement weather. We DO NOT ship to PO Box addresses.
Creative Displays, Inc., may provide an estimate of shipping charges by weight, box dimension, ship to locations and shipping methods. Actual shipping charges may apply and are subject to change without notice.
Some products, such as dimensional displays, wireframes, trees, bows, and fiberglass props are custom made and can take up to 2-12 weeks or more from the date of order to fabricate and prepare for shipment. Large custom orders could take longer than 12 weeks. These products are not eligible for a return. Shipping dates are not guaranteed.
Creative Displays, Inc., cannot guarantee when an order will arrive. Any shipping or transit time offered to you by Creative Displays, Inc. is only an estimate. Creative Displays, Inc., encourages you to order in a timely fashion to avoid delays caused by shipping, weather, or product availability. If the expected delivery time listed with your choice of shipping has expired, and tracking information does not help, please contact us immediately. Your order may be late because no one was available to accept delivery. If you are not present when a delivery is attempted, the carrier will make a second attempt, and often a third. If delivery is still not made, the shipment will be returned to our warehouse.
Some product may be eligible for free shipping. Free shipping will be sent via FEX EX Ground or USPS services within the continental United States. AK, HI, and international orders are excluded from this offer.
Some products can be returned within 30 days, subject to the following. Please contact Creative Displays to see if your item is eligible for a return. If eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Creative Displays, Inc., reserves the right to charge a restock fee of 25% for returns. Creative Displays can choose to waive the restock fee if an additional order is placed. If a product is defective, you must notify us within 30 days of receiving your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, solely at its discretion, Creative Displays, Inc. will initiate a credit or a refund to you in likewise manner as payment was received. When accepting a shipment, any missing pieces, cartons, etc., or damages must be noted by consignee on the receiving ticket prior to signing. Proper documentation must include a picture of the damaged shipment as it was received. Creative Displays assumes no responsibility for freight issues or disputes with carriers. All claims for merchandise delayed, lost, or damaged in transit are the responsibility of the consignee.
For orders that require a deposit, the balance of the invoice is due before the order ships. Failure to pay the balance of the invoice will result in a loss of the deposit and the order will be cancelled and closed. Deposits are non-refundable.
Taxation
In some states, we are required to charge sales tax, unless you are a licensed reseller or have other non-profit or tax-exempt status AND provide a valid Seller’s permit or Tax-exempt ID number. We cannot process your order until the proper paperwork has been filed with our office. Once you have submitted a permit or tax-exempt number we will keep it on file with your account and ask that your status be renewed or updated if your information changes or upon future requests.
If your shipping address is outside the United States, you are responsible for paying any import taxes, tariffs, or duty fees due. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your customs office to verify whether the country to which you are shipping permits the shipment of your products. Creative Displays, Inc. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Governing Law
In the event of litigation or other dispute, you agree that the Law of the State of Kansas shall apply and you consent to the jurisdiction of Kansas courts, or in the event of diversity of citizenship, the United States District Court for the District of Kansas. Both parties expressly waive a trial by jury.
Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regard to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Creative Displays, Inc. agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of representative or class proceeding.
Changes to Terms
Creative Displays Inc. reserves the right, in its sole discretion, to change the Terms under which www.creativedisplays.com is offered. The most current version of the Terms will supersede all previous versions. Creative Displays, Inc. encourages you to periodically review the Terms to stay informed of our updates.
The Terms and Conditions constitute the entire agreement between you and Creative Displays, Inc. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Creative Displays, Inc. with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Creative Displays, Inc. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.